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Rock Climbing : Help : Account : Why am I not receiving the validation e-mail?

Why am I not receiving the validation e-mail?


Submitted by admin on 2006-11-12

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The default anti-spam settings on some e-mail service providers sometimes catch the validation e-mail that we send you to activate your account. Hotmail and AOL for example are known to do this. Here are a few things you should do before you contact us:

  1. Check your "Junk" or "Spam" or "Bulk" folder to make sure our validation e-mail did not get routed there.
  2. Add the rockclimbing.com domain to your "white list", "friends" or whatever list your service-provider may be using or providing you with to manage incoming e-mail. This will ensure that all administrative e-mail from this site gets to you.
  3. Make sure you have access to the e-mail address you used to register your account.
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