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Trango #5 Big Bro Recall


Submitted by maldaly on 2009-02-11

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by Casey Newman


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#5 BIG BRO RECALL NOTICE: 2/10/09

It has come to our attention that the #5 Big Bros made since March 2008 have improperly aligned inner tubes. Through an error in CNC machining, the inner sleeves on these units are rotated slightly to the side causing the ends of the unit to be out of parallel. Although barely noticeable in use, this off-center orientation is not to spec and should be corrected. It could cause additional instability in some placements, particularly more parallel-sided cracks. As always, climber safety is our top priority so we are recommending that owners of #5 Big Bros inspect their units as outlined below, and if they are out of spec, return them to us at Trango. #5 Big Bros manufactured before March 2008 and all other sizes are not affected.

To determine if your #5 Big Bro needs to be repaired:

  1. Hold the unit so you are looking straight down at its top. The release button will be on top. If the thinnest portion of the Inner Tuber bevel is directly aligned with the release button, the unit was manufatured correctly and you can use it with confidence.
  2. If the thinnest part of the the Inner Tube bevel is rotated to the side by 15 or so, then discontinue using the Big Bro and return it to us.
  3. If you can not determine if it is correct or not, return the unit to us and we will inspect it, repair it if necessary and return it to you.
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If you have any questions, feel free to call us at 800.860.3653 x10, or refer to our website for a list of FAQs on the problem.

Ship the suspect Big Bros to:
Trango
740 South Pierce Ave. #15
Louisville, CO 80027
Attn: BB warranty

Be sure to remove the sling and clearly mark them with a tag or label with your name and return shipping address. Also include your phone number and e mail. We will return the repaired units to you as soon as possible. The repaired units will have a newly manufactured inner tube and screw collar and you can climb on them with confidence.

Thanks for your understanding and patience. Trango continues to have the highest commitment to making Extraordinary Climbing Gear and appreciates your loyalty to our products.

Casey Newman
Brand Manager
Trango
Boulder, CO

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