Forums: Climbing Information: Gear Heads: Re: [jimdavis] mad rock shoes: Edit Log




secretninja


Dec 16, 2006, 8:29 PM

Views: 2760

Registered: Dec 1, 2005
Posts: 154

Re: [jimdavis] mad rock shoes
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jimdavis wrote:
medicus wrote:
I have an entire sport climbing rack.
I have much more than just "gym" gear.
I was saying customer service wasn't important to me with the intent of saying that as a beginner, I just wanted to get a cheap pair of shoes that would get me through my first few months.

As for the "talking out of your ass comment," I believe he said that because you said you had previously had no direct contact with Joe, and then you said that direct contact with customer service is very important to you.

I only find offense with the way it seems that you are talking down to me.

Sorry dude, but a set of draws doesn't constitute a rack, it's gym gear. When you start researching every cam, nut, hex, etc on the market....then we can talk.

I posted my opinions about Joe due to what I saw on these boards. I contacted his customer service dept about his behavior...they backed him, I know what I think about them.

The support I get from companies is important. How Madrock (the user, and considering that the company supported his actions, the company as well) treats their customers is unacceptable to me. Most every other company I've worked with has been extreemly helpful.

So what I said is true, it wasn't 1 specific personal interaction between Joe and I that caused me to speak up, it was the image he gave his company. However, how a company treats its customers, is important to me....so, where's the confussion with what I've said?

Jim

Just our of curiousity, when was the last time you brought in an outside a set of draws and used them in a gym? SOmething smells ripe and it a'int the daisies...


(This post was edited by secretninja on Dec 16, 2006, 8:32 PM)



Edit Log:
Post edited by secretninja () on Dec 16, 2006, 8:32 PM


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