I have an entire sport climbing rack.
I have much more than just "gym" gear.
I was saying customer service wasn't important to me with the intent of saying that as a beginner, I just wanted to get a cheap pair of shoes that would get me through my first few months.
As for the "talking out of your ass comment," I believe he said that because you said you had previously had no direct contact with Joe, and then you said that direct contact with customer service is very important to you.
I only find offense with the way it seems that you are talking down to me.
Sorry dude, but a set of draws doesn't constitute a rack, it's gym gear. When you start researching every cam, nut, hex, etc on the market....then we can talk...