Sometimes there are benefits to having a "small family-run business" but in this case I would say not. There is no quality control process apparent based upon my Treadwall. How do 8 out of 40 stiffening rods have defects? How do you forget to include the instructions for the adjustable legs? How do you forget to run the wire through the spine? How do you forget the bolts for the holds I purchased? How do you forget the two bolts for the adjustable legs? How do the channels ship with an deformity preventing proper assembly? Sigh.... I don't know how large their company is, but seems to me they could use an executive with experience in quality control and customer service. I'm still trying to get it up and running by bending the channels into shape.
(This post was edited by flattexas on Dec 18, 2011, 2:52 PM)
Post edited by flattexas
() on Dec 18, 2011, 2:52 PM