Sep 3, 2012, 4:09 PM
Registered: Nov 26, 2010
edited 1.Oct.12: Problem solved. Gear arrived nice and sound. In the end, was just a small communication problem. The major delay was due to bureaucracy of the post. Sure recommend GearExpress and would buy from them again.
--- original post ---
not sure this is the correct place to start this post, but I though it would be interesting to share the bad experience I'm having with gearexpress.com
In June, I ordered a set of camalots (0.5 to 6). Paid by PayPal, 615US$ with shipping costs.
Middle of July, the cams arrived in Norway customs (where I live). The Norwegian post system in a bit too bureaucratic, I was asked to send them some papers, which took me some time to reply. When I finally sent them the papers, they said "we've sent your stuff back". I got really angry with them. But this is not the only problem here.
_My_ gear arrived back in the gearexpress storehouses on the 15/08/2012, when the real problem begun.
I contacted the staff to ask them to send my stuff back to me, or refund me the money I had paid.
First e-mail, no answer.
Sent another e-mail, the second, no answer again.
Then I called them. The guys was nice in the phone, said we would notify the responsible and let me know. Waited a couple of days, nothing.
Called again, second call, talked to another guy, again, nice guy, trying to help, he said he would raise this issue with the shipping department and that I would get contacted on the same day. This was 1week ago. No answer, again.
A few days later, I sent them another email, third e-mail, asking for a position and why they're just ignoring my situation and holding my gear with them without any reply to my requests. So far, no answer.
Today I just tried to call again, but got unlucky, it is public holiday in the US.
So, that's it. My stuff has been sitting there for 20 days, I've already sent 3 emails, called 2x, and I don't even got an answer of what's going on. I'm worried that I won't receive the gear I've paid for and won't see my money again.
This is really a shame, I've already bought stuff with this guys before and was really satisfied. Even this time, before the problem with the stupid norwegian post, they were always quick, efficient and I was happy with them. But, somehow now, they managed to screw everything up. I'm really hoping they change this behavior and at least let me know what's happening. I'd really like to come back here soon and say that everything was solved... but if things do not get better, unfortunately, I'll make sure I search every climbing forum in internet to report this problem.
Cheers and climb safe!
(This post was edited by rossirafael on Oct 1, 2012, 1:09 PM)