Forums: Climbing Information: Gear Heads: Rock And Resole: Edit Log


Sep 18, 2012, 3:54 PM

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Registered: Sep 4, 2005
Posts: 96

Rock And Resole
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Rock And Resole = worst customer service EVER. I just called them. I sent a few pairs to get resoled a bit ago. First they didn't even follow directions two pairs of our downturned Miuras came back FLAT as a board. Second, and this one just came up, they replaced a rand on one shoe of a pair and not the other. I have probably gotten 15 days on the shoes and the one with the replaced rand looks good but the other is blown through. I dont know why they would not make them equal. I just called to see if they would help me out to fix my shoe and they guy i talked to said i would have to pay for another resole. 2 resoles in a month? No thanks. So . . . Rock and Resole thanks for costing me 100 useless bucks. Back to Yosemite Bum I go. They are fast, nice and do and AMAZING job with AMAZING . . . wait for it. . . wait for it . . . Customer Service.

So with every complaint there should be a solution. It is minimal cost to them to JUST FIX THE PROBLEM. A little rubber a little labor and this letter would say how awesome they were instead of how crappy they are. Just to let you know.

(This post was edited by jbrown2 on Sep 18, 2012, 4:00 PM)

Edit Log:
Post edited by jbrown2 () on Sep 18, 2012, 4:00 PM

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