Well, its taken me a while to accept this but I'll admit it. I've been scammed by Pro Deal Resole. I sent in my 2 favorite pairs of shoes at the end of July and haven't heard a word from them. I've called and emailed but it seems to me that their done.


can anyone confirm this? I'd love to drive over to Pueblo, CO and knock on their door but I'm a few states away.

So what now? i'm sure there are a few others out there who are in this same predicament. I'm pissed off and now shoe-less. I am also worried that someone will suddenly find the shoes with the order form and credit card information and go on a spending spree.
Anyone out there thats been scammed by pro deal, have you been charged for the resole???

A month isn't that long??? At minimum its extremely slow and very poor custumer service. I generally have resoled shoes back in my hands in 2 weeks.

No, a month is not that long. Too many in this country have grown accustomed to instant gratification, and chastise any practice that doesn't do so. Six weeks would be normal during peak season, and maybe a little slow in the off season. I got my rock boots done in about three and a half weeks in April/May and considered it about normal, and I do a bunch of business with the shop(not Pro Deal).

I also think blowing the whistle on the inturdnet about an unconfirmed "scammed" is equally lame. Of course in your prior contact with them, you confirmed the details and a delivery time, didn't you? I am sure they are just sitting by the phone answering their e-mail as it downloads during the best time of their outdoor season as well.

I worked out the details with The Rubber Room prior to sending them my shoes for an upcoming trip, when they didn't deliver I called them and reminded them of the details. They delivered three weeks late and were pissy about it, and the shoes delammed, so they will get that for a recomendation any time any one brings up the topic. Shoddy practices, and worse work.

Bob

I don't condone online whistle blowing, but if 4-6 weeks is normal, you folks are doing business with the wrong resolers. There's considerable difference between "instant gratification" and expecting solid service. YMMV.

I went with yosemite bum this spring and highly recommend them to anyone. they only do the mad rock rubber, but they had excellent communication with me regarding the work they were going to do (even after I sent them in with instructions they e-mailed me on their own to let me know what they though should be done), and their website even gives an estimate for how long it'll take. The length of time varies by season, of course.

two weeks isn't so bad in my mind, but not responding to e-mails or phone calls is poor form.

YB uses Trax rubber, the evolv stuff.

I used them for a while. They are responsive, helpful, and do decent work. They do say what the turn around time is on their website.

They aren't the best though. I had some issues with cracked midsoles, and they didn't address it. The guy I use now does.

With regard to time, I think 2-3 weeks is normal turnaround. It can seem longer because 2 ways in the mail. I run lots of pairs of shoes though, so I could really go 6 months or more without getting them back.

YB uses Trax rubber, the evolv stuff.

I used them for a while. They are responsive, helpful, and do decent work. They do say what the turn around time is on their website.

They aren't the best though. I had some issues with cracked midsoles, and they didn't address it. The guy I use now does.

With regard to time, I think 2-3 weeks is normal turnaround. It can seem longer because 2 ways in the mail. I run lots of pairs of shoes though, so I could really go 6 months or more without getting them back.

I always send my shoes to Evolv for re-sole. They are prompt, excellent service and reasonably priced.