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Recall Alert: GRIGRI 2
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Justin.at.Petzl


Jun 20, 2011, 8:59 AM
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Recall Alert: GRIGRI 2
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Petzl has issued a Recall for Replacement for all Petzl GRIGRI 2 units with the first five digits of the serial number between 10326 and 11136.

Petzl recently became aware that excessive force applied to the lowering handle in the open position can cause internal damage that can disable the GRIGRI 2's assisted braking function. As a precautionary measure, Petzl is asking for the return of all affected GRIGRI 2's, to be replaced with revised versions. To date, seven such damaged GRIGRI 2’s have been reported worldwide, and no incidents as a result of this damage have been reported.

If you have a GRIGRI 2 with a serial number in this range, please stop use immediately and contact Petzl America at 1 (800) 932-2978 (toll free) or grigri2recall@petzl.com to initiate an exchange.

For more information, please visit: http://www.petzl.com/...replacement-grigri-2

While the potential risk of an incident due to this issue with the GRIGRI 2 is small, our total commitment to the safety of our users has led us to make this decision. With the summer climbing season just beginning, Petzl understands that this recall comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI 2 as quickly as possible. Everyone at Petzl is committed to resolving this issue. We ask you to accept our sincerest apologies for this inconvenience, and we thank you for your continued support.

Please note that, to ensure we can respond to all questions, Petzl will not be answering questions directly on these forums. We ask that you direct any questions for Petzl on this matter directly to the email address and toll-free number above.


(This post was edited by epoch on Jun 20, 2011, 2:24 PM)


Partner epoch
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Jun 20, 2011, 9:56 AM
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Re: [Justin.at.Petzl] Recall Alert: GRIGRI 2 [In reply to]
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Stickied!


phillygoat


Jun 20, 2011, 2:17 PM
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Re: [Justin.at.Petzl] Recall Alert: GRIGRI 2 [In reply to]
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Whether you call or email Petzl, make sure to request a shipping label that will be sent to you via email. I called a rep, received a "RA" number, but was refused free shipping at the UPS Store.

When I called Petzl back while at UPS, they said the way they were trying to handle the shipping was a problem and apologized that the code I was given over the phone wouldn't work.


Justin.at.Petzl


Jun 22, 2011, 11:46 AM
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Re: [Justin.at.Petzl] Recall Alert: GRIGRI 2 [In reply to]
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Thank you for your comments. We are aware the GRIGRI 2 recall is inconvenient for everyone. Please know that every one of us here at Petzl is working at full steam to recall the affected GRIGRI 2’s and replace them with the new version. For up-to-date information on the GRIGRI 2 Recall for Replacement, please visit:
http://www.petzl.com/...replacement-grigri-2

Since making the recall announcement on Monday, June 20, the response has been huge. Intense web traffic has taxed our website, and we’ve seen hundreds of comments on petzl.com, message boards, Facebook, Twitter, and elsewhere. At Petzl America alone, we’ve received over 1,500 emails and hundreds of phone calls.

To help deal with this communications influx, Petzl America has brought several new employees on board. We have also created an automated system for generating return authorizations (RA) for users who need to send recalled GRIGRI 2’s to us.

For those in the US and Canada: If you have a GRIGRI 2 affected by this Recall for Replacement and have NOT received an RA please visit the following link to create a self-generated RA. This automated system is the fastest way to initiate the return process:

http://petzl.force.com/GRIGRI2RecallWebForm

Petzl is also aware of some issues with UPS franchise stores not accepting Petzl’s UPS account number for the return shipping. If you have experienced this problem, please do the following:
- Reply directly to the confirmation email you already received from Petzl America
- Leave the reply email’s subject line unchanged (it has a number that will allow us to associate it with your original request)
- Request a return shipping label in the body of the email
We will then email you a call tag, complete with pre-paid mailing label, which will allow you to drop the package off at any UPS location, even dropboxes.

In addition, Petzl has since modified return shipping procedure for the GRIGRI 2 recall. All new return requests will receive a prepaid return label via email within 24 hours of being issued an RA number.

Please accept our sincerest apologies for this inconvenience. We thank you for your patience and your continued support.


thiagocesaro


Jul 28, 2011, 10:37 AM
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Re: [Justin.at.Petzl] Recall Alert: GRIGRI 2 [In reply to]
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There is an estimate date when the Grigri2 will be avaible to the US retail shops?


acorneau


Jul 28, 2011, 10:49 AM
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Re: [thiagocesaro] Recall Alert: GRIGRI 2 [In reply to]
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thiagocesaro wrote:
There is an estimate date when the Grigri2 will be avaible to the US retail shops?


Pretty sure they've already been out for a month or more.


thiagocesaro


Jul 28, 2011, 10:52 AM
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Re: [acorneau] Recall Alert: GRIGRI 2 [In reply to]
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acorneau wrote:
thiagocesaro wrote:
There is an estimate date when the Grigri2 will be avaible to the US retail shops?


Pretty sure they've already been out for a month or more.

They aren´t
Petzl recalled all the remaining grigr2´s from the retailers.
Do a search yourself. There is not a single grigri2 avaible to buy.


acorneau


Jul 28, 2011, 11:04 AM
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Re: [thiagocesaro] Recall Alert: GRIGRI 2 [In reply to]
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Whoa! You're right.

I know folks that have received their replacement Grigri2 directly from Petzl, but I had no idea they had been cleared out from all the retailers.


ACLSRN


Jul 28, 2011, 5:50 PM
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Re: [thiagocesaro] Recall Alert: GRIGRI 2 [In reply to]
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thiagocesaro wrote:
acorneau wrote:
thiagocesaro wrote:
There is an estimate date when the Grigri2 will be avaible to the US retail shops?


Pretty sure they've already been out for a month or more.

They aren´t
Petzl recalled all the remaining grigr2´s from the retailers.
Do a search yourself. There is not a single grigri2 avaible to buy.

This is true - I have found all retailers have pulled this product off their shelves and web sites for ordering....

Too bad - I got to use some GriGri 1's in a rock gym last night and loved them and wanted one pretty badly. I can't even find any GriGri 1's t be had anywhere now....


sampleinajar


Jul 28, 2011, 7:28 PM
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Re: [ACLSRN] Recall Alert: GRIGRI 2 [In reply to]
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There is a brand new non-recall one on Ebay. I think you should get it because whoever is selling could really use the money for something else.


ACLSRN


Jul 28, 2011, 10:17 PM
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Re: [sampleinajar] Recall Alert: GRIGRI 2 [In reply to]
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sampleinajar wrote:
There is a brand new non-recall one on Ebay. I think you should get it because whoever is selling could really use the money for something else.

oh?


Idako


Aug 8, 2011, 9:51 AM
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Re: [ACLSRN] Recall Alert: GRIGRI 2 [In reply to]
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http://www.mountainhighoutfitters.com/Products/GRIGRI.html

Still has (or at least as of last week) some Gri Gri 1's in case people are looking.


jowilki


Aug 8, 2011, 5:05 PM
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Re: [thiagocesaro] Recall Alert: GRIGRI 2 [In reply to]
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Mountain Gear has grigri 2 back in stock.

http://www.mountaingear.com/...e/MG/item/115301/N/0


ENARE


Aug 12, 2011, 3:10 PM
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Re: [jowilki] Recall Alert: GRIGRI 2 [In reply to]
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jowilki wrote:
Mountain Gear has grigri 2 back in stock.

http://www.mountaingear.com/...e/MG/item/115301/N/0

just ordered mine!


Trojans1993


Oct 30, 2012, 10:04 PM
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Re: [ENARE] Recall Alert: GRIGRI 2 [In reply to]
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Am I pretty safe to assume that if I just ordered a new Grirgri 2 today (10-30-2012) from Altrec that it is the "new improved" version?


redonkulus


Oct 31, 2012, 6:47 AM
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Re: [Trojans1993] Recall Alert: GRIGRI 2 [In reply to]
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yes.


marc801


Oct 31, 2012, 9:27 AM
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Re: [Trojans1993] Recall Alert: GRIGRI 2 [In reply to]
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Trojans1993 wrote:
Am I pretty safe to assume that if I just ordered a new Grirgri 2 today (10-30-2012) from Altrec that it is the "new improved" version?
Seeing that the recall business occurred over a year ago, yes. (You did check the dates of the posts, didn't you?)


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