Yosemite Bum

I sent two pairs of shoes in and simply never got them back. It was like mailing them to a black hole.

My mistake was not getting an estimate in writing , the shoes look good and the service
was good, but not worth the price..... hopefully they will hold up...I will not
use them again.

In the past I general had good and quick turn around services. But lately it took so much longer and on my last resole, they botched the rand repair on the left shoe of my Kaos. In all of my years climbing, I never had a hole in the rand of any of the shoes. When it's getting too thin I sent them in for a replacement. For my Kaos, which was on its third resole, they cut a small piece of the rand and patched it with a piece of rubber. But the job was so poorly done that there were gaps between the old rand and the new rubber and glueing job was also shitty. I consider sending it back but since I decide I'm going to get a new pair anyway, I figure that it shoes should hold up for a while. Turned out I was wrong, after using the shoes twice, the patch work started to disintegrate. I email them and got a response insinuating that it was not a deficiency of their work but instead it was a result of normal wear. Needless I was pissed. In hindsight I should have sent the shoes back right away but that also mean another 4 weeks w/o my shoes - a total of 2 months. They are also very slow responding to my emails. Since my experiences were both both good and bad, I gave them an average rating. I'll be looking for another resoler with better customer service.

Had my shoes repaired and resoled by the Bum. Other companies told me they were beyond repair but when I got them back from the Bum they were as good as new.

This was the first time I've used them and the resole was awesome. I sent in a pair of Katanas, and I was a wee bit afraid that they would come back all floppy and such. I was pleasantly surprised when the mail came, and found that they were as good as new, if not better. Thanks Yosemite Bum. I will definitely use them again.